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General Warranty

Home> Warranties > General Warranty
Convectair-brand products are guaranteed against all manufacturing defects for a period of 2 years, and the heating elements are
guaranteed for a period of 5 years from the date of purchase or as extended warranties specified below.

The ceramic glass patio infrared heater DIR series by Dimplex, offered in this catalog, is covered by a 1 year warranty against defects, except for the heating element that is not covered by the warranty and is the sole responsibility of the owner/purchaser.

The warranty is limited to replacement of defective components free of charge or replacement of the unit at the discretion of Ouellet Canada Inc. and does not cover installation or removal costs, travel time, or freight-related expenses.

Defects must be reported to Ouellet Canada Inc. to obtain an authorization of repair or replacement.

The warranty does not cover damage and defects caused by an accident, weather damage, improper use, inadequate installation
or connection to an inappropriate power source.

Extended Warranty

Subject to the aforementioned conditions

5-year warranty against defec
Samba III
10-year basic warranty on parts and 10-year
basic warranty on the compressor

(labour not included)1

10-year labour warranty available

(from the 1st to 10th year, on parts and labour
with system replacement if the compressor fails)


1 All heat pump systems must be installed and registered
by an approved Convectair installer to be covered by the basic warranty.